www.dutco.com

Industry

Construction

Size

  • • Country: UAE (United Arab Emirates)
  • • End users: 18,000

Product

Remote Support

Performance Boost, Costs Controlled

Dutco Balfour Beatty – one of the largest civil engineering, building and marine contractors in the UAE – needed a high-performance and reliable remote support software. The company wanted to promptly solve all computer issues remotely and keep the operations running without major interruptions.

“We searched the remote desktop software market thoroughly and we found ISL Online to offer the best price-performance and user-friendly solution,” said Hari K. Adithyan, DBB’s IT Manager. “Only a few providers offered the possibility of installing the remote desktop software on our own server and ISL Online was one of them, so we decided in favor of a Server License to keep all the remote sessions in-house.”

Why ISL Online

The ISL Online license allows a user to create an unlimited number of users, to support an unlimited number of clients and does not limit the number of workstations that run ISL Online software.

“We really like the ISL Online’s pricing policy which allows us to roll out the remote desktop software to be also used by another Dutco Group company, BK Gulf, under the same license. Compared to a similar service from another provider we have saved a lot of money by choosing ISL Online,” said Adithyan.

A number of characteristics and features of ISL Online software contribute to a better user-performance and experience:

  • • Fast connection to a remote computer (in 2 seconds)
  • • Arabic graphical user interface
  • • One-click start for a remote desktop session

“Since ISL Online implementation, we’ve noticed a 30% rise in operators’ performance and faster ticket resolution time,” said Adithyan. “Another great benefit is that ISL Online software is hardly taking any bandwidth.”

One ISL Online license enables DBB to use four online collaboration tools, including live chat and web conferencing software. The IT department of the company quickly recognised the additional value of the live chat. A supporter clicks on the remote desktop button, the remote client receives a link, clicks on it, and the connection is established.