Improve agent productivity
Keep control over support flow, predict peak times and optimise help desk workload distribution among agents.
Streamline and automate IT support
Combine live chat, automation options and remote desktop software to deliver exceptional support to your customers.
Increase customer satisfaction
Reduce customer wait times and improve first call resolution rates.
Offer Timely Support via Live Chat link
Give your customers the option to reach your help desk through a dedicated live chat channel to provide an immediate response and easy access to problem resolution. You can fully customise the chat buttons and software to suit your look and feel.
Reduce Hold Times with Automation
ISL Online can automatically assign incoming support requests to the least busy technician or automatically answer a call when a chat has been directly assigned to a specific supporter.
Plan Ahead with Predefined Answers
Create your knowledge base articles and saved answers that your support staff can deploy at the click of a button. Provide your customers with quick answers and make it easy for your team to focus on meaningful conversations.
Live Dashboard link
With real-time and daily statistics presented in the form of beautiful graphs and charts, the live dashboard provides a transparent overview of the real-time situation and better control over the support process.
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