Operator

Invite a Client

How to Connect with a Client

Log in

Start ISL Light and log in.

Don't have an ISL Online account?
Sign up Now

How to Connect with a Client

Invite

Invite your client to join a remote support session by using the unique session code.

How to Connect with a Client

Provide Support

View the screen and control a remote computer or mobile device.

or

Access Unattended Computer

How to Connect with a Client

Log in

Start ISL Light and log in.

Don't have an ISL Online account?
Sign up Now

How to Connect with a Client

Connect

Choose a remote computer and connect to it.
Set Unattended Access

How to Connect with a Client

Control Remote Desktop

View the screen and control a remote computer.

Client

Join a Session

Desktop App

Ask your client to download and run ISL Light Client.

Read Manual
From Desktop App

Mobile App

Ask your client to install the app on their mobile device to join the support session.

Read Manual
From Mobile App

From ISL Online's Website

From ISL Online Website

Ask your client to enter a session code to join a session on the website.

www.islonline.com/join

From Your Website

From Your Website

Add a textbox to your website to let your clients join a remote support session directly from there.

Read Manual

Email Invitation

Send an email invitation to your client. When the client clicks on the invitation link, the ISL Light Client app will download and the support session will start automatically.

Read Manual
From Email

Remote Support via Live Chat

Provide technical support to your website visitors via live chat. Start a desktop support session with a single click.

Learn More
From Live Chat

Your Own Remote Support Website

Let your clients join remote support sessions from a custom webpage with your logo, links and colours. See example.

Get Your Own

Join a Session

Remote Support Button for Your Website

Guide your clients to your website to join a remote support session. Simply add a remote support button to your website and link it to the latest version of the ISL Light Client application:

https://www.islonline.net/start/ISLLightClient

Download Buttons