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Basic Features

Explore a comprehensive list of features that will guide you and help you get the most out of ISL Online. Before you move on to features, we recommend you to look at the quick overview of features.

Overview

Once connected to remote computer, you will have all the features available in the topbar.

Overview

Share my Screen

Switch between sharing your own screen with a client during a remote support session and viewing their remote desktop.

Share my Screen

File Manager

A dual-panel File Manager allows fast navigation and enables you to manage files and folders on the local and remote computers quickly and efficiently.

File Manager

Audio/Video Call

Start a video call with your client to make support more personal and effective.

Audio/Video Call

Multiple Monitors

While controlling a remote computer, choose to display all remote monitors in a single window or separate each monitor by displaying them in different windows. Toggle between remote monitors, or drag and drop files from one monitor to another.

Multiple Monitors

View Options

Choose between different viewing options to get the best work experience.

View Options

Whiteboard Tools

Use whiteboard tools to explain yourself better with a client.

Whiteboard Tools

View System Info

Get a nice visual presentation of essential system information or generate a detailed report.

View System Info

Force Black Screen

Temporarily activate black screen with one click to hide sensitive information.

Force Black Screen (Curtain Mode)

Restart and Reconnect

Restart a remote computer after you install new software and resume the existing remote support session without interruption.

Restart and Reconnect

Set Unattended Access in Session

Install the remote access agent on your client’s computer during an already established remote support session. It’s a very efficient way of setting up unattended access.

Set Unattended Access in Session

Record a Session

Record a remote desktop session for training or security purposes.

Record a Session

Colour Depth

Set the optimal colour depth for you. Quickly switch between "Quality Optimized" and "Speed Optimized" options or choose from several detailed pre-settings.

Colour Depth

Additional Features

Select Region

Choose to see only a specific part of your client’s desktop.

Invite an Operator

Invite another technician to your session to collaborate on an issue on a remote computer.

End of Session Notes

Add notes at the end of a session to recall the details of the session at a later date.

Switch Between Sessions

The beauty of remote desktop is you can help more clients simultaneously by switching between remote sessions easily.

Keyboard Shortcuts

A list of ISL Light keyboard shortcuts you should know about.

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