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Getting Started

It's easy to get started with ISL Online. Follow these simple steps:

It's that simple.

Things to know

Basically, there are two different ways of using ISL Online. You can support your clients or access unattended computers.

a) Connect with a code (remote support)

The idea is to easily connect with a client without having to change any firewall configurations or other restrictions. Keeping it as simple as possible. By sharing the code with the client, you can connect with anyone who has internet connection.

Connect with a code

b) Connect with a password (unattended access)

Instead of using a code, you can have permanent access to computers by installing a remote access agent on any Windows, Mac or Linux computer. Once unattended access is setup, your computers will be on your dashboard for you to connect to by simply typing in the access password.

Connect with a password

Connect with a Code

Step 1

Connect with a Code step 1

Once you are logged into ISL Light, click the "Start New Session" button.

The session code will be generated.

Note: Click the "+" button in the top left corner for additional options.

Step 2

Connect with a Code step 2

You can choose various options for a client to join a session, depending on your preferences.

a) Recommended option

From ISL Online's Website

Ask your client to enter a session code to join a session on the ISL Online join page.

b) Alternative options

ISL Light Client (desktop or mobile)

Ask your client to download and run ISL Light Client and enter the session code.

Email Invitation

Send an email invitation to your client. When the client clicks on the invitation link, the ISL Light Client app will download and the support session will start automatically.

Note: Invite via email inside of ISL Light feature is disabled in the free trial version.

From Your Website

Add a textbox to your website to let your clients join a remote support session directly from there.

Remote Support via Live Chat

Provide technical support to your website visitors via live chat. Send the invitation link to your client with one click. When the client clicks on the invitation link, the ISL Light Client app will download and the support session will start automatically.

Step 3

Connect with a Code step 3

Congratulations, you’re connected! You can now control the remote computer.

Connect with a Password

Step 1

Connect with a Password step 1

Go to Computers tab and click the online computer that you wish to connect to.

Note: Click the "+" button in the top left corner to Set Unattended Access.

Step 2

Connect with a Password step 2

Enter the access password and click the "Connect" button.

Step 3

Connect with a Password step 3

Congratulations, you’re connected! You can now control the remote computer.

We are here for you.

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