Improve agent productivity

Melhorar produtividade do agente

Keep control over support flow, predict peak times and optimise help desk workload distribution among agents.

Streamline and automate IT support

Streamline and automate IT support

Combine live chat, automation options and remote desktop software to deliver exceptional support to your customers.

Increase customer satisfaction

Increase customer satisfaction

Reduce customer wait times and improve first call resolution rates.

Offer Timely Support via Live Chat link

Give your customers the option to reach your help desk through a dedicated live chat channel to provide an immediate response and easy access to problem resolution. You can fully customise the chat buttons and software to suit your look and feel.

Set Up Live Chat

Help Desk Software with an Integrated Remote Desktop

Reduce Hold Times with Automation

ISL Online can automatically assign incoming support requests to the least busy technician or automatically answer a call when a chat has been directly assigned to a specific supporter.

Learn more about automation

Plan Ahead with Predefined Answers

Create your knowledge base articles and saved answers that your support staff can deploy at the click of a button. Provide your customers with quick answers and make it easy for your team to focus on meaningful conversations.

Learn more about canned responses

Remote Desktop with One Click link

Elevate a simple live chat to a remote support session and control a remote computer with a simple click. Eliminate the need for a separate remote support software and streamline your support process.

Learn more about Remote Desktop

Remote Desktop with One Click

Live Dashboard link

With real-time and daily statistics presented in the form of beautiful graphs and charts, the live dashboard provides a transparent overview of the real-time situation and better control over the support process.

Help Desk Software with an Integrated Remote Desktop

Offer the Highest Securitylink

Symmetrical AES 256-bit end-to-end encryption

Symmetrical AES 256-bit end-to-end encryption

GDPR compliance

GDPR compliance

ISO/IEC 27001:2013 certified

ISO/IEC 27001:2013 certified

Two-factor authentication

Two-factor authentication

Logs and accountability

Logs and accountability

Regular security audits

Regular security audits

External authentication

External authentication
(LDAP, SAML 2.0. etc.)

Gravação de sessão automática

Gravação de sessão automática

Idexx

With the live monitoring and powerful reporting capabilities of the ISL Online software, we have been able to optimise the performance of our contact centre agents and raise the already high standards of our customer service.

Alvaro Rudiez, Arsys PR Manager

Performance Reports link

Give your help desk manager a tool to optimally distribute help desk workload among available chat agents to reduce customer wait time and achieve faster ticket resolution.

Learn more about Reports

Performance Reports
User Management

User Management

Live Chat

Remote desktop via Live Chat

View Reports

View Reports

Integrate with Other Software link

ISL Online works with several partners to allow customers to integrate with Remote Monitoring & Management (RMM), IT Service Management (ITSM), Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) software.

Learn more about integrations

Atinja os Objetivos Empresariais de Seus Clientes

Fully Customisable link

We offer extensive customisation options to enterprises. Adapt the software to your own corporate identity. Give it a familiar look and apply advanced security measures.

Learn more about customisation

Help Clients Faster than Ever

Create Your Own Private Cloud link

By connecting 2 or more servers together to form a private cloud, you can build a highly available help desk system. This scalable system minimises the risk of downtime and provides efficient load balancing.

Learn more about private cloud

Create Your Own Private Cloud

Take the Next Step

Request a Demo

No risk, no obligation.