Security Built In,

Not Bolted On.

At ISL Online we address security very seriously. We apply industry-standard security technologies to protect your data and comply with the strictest security standards. Banks, government bodies and global brands choose ISL Online for our high level of security.

ISL Security

Strongest Encryption

ISL Online uses the RSA 2048/4096-bit public/private key exchange to negotiate symmetrical AES 256-bit end-to-end encryption. This protects the data transfer between the operator and the client and prevents man-in-the-middle attack.

Firewall-friendly

ISL Online works with your existing firewall and does not require any additional configuration. It automatically initiates an outgoing connection through ports 7615, 80 or 443.

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Two-Factor Authentication

Two-factor authentication (2FA) is an extra layer of security for helpdesk technicians and IT professionals and makes unauthorised access much harder. With 2FA enabled, an operator must provide a second factor (a one-time passcode) in addition to their password to login successfully.

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Read Manual (Self-Hosted)

Code Signing

ISL Online applications are digitally signed by means of a Code Signing certificate, which reliably identifies ISL Online as the software publisher. This digital signature assures you and your users that the remote desktop software does indeed come from the trusted source, and that the code has not been subsequently modified.

Equipped for your Standards

Manage Your Users Centrally

ISL Online integrates with external user directories such as Microsoft Active Directory, NetIQ eDirectory, LDAP, RADIUS or SAML 2.0 and allows simple and secure user management.

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Customisation & Permissions

ISL Online allows you to tweak the security settings to your needs in order to adhere to distinct security standards of your company. You can restrict and disable selected features available within a session, such as taking control of the remote computer, transferring files from the customer or to the customer, desktop sharing on the operator’s side and more.

ISO 27001 Certification

ISL Online Headquarters (XLAB) holds the ISO/IEC 27001:2013 certificate which proves our commitment to information security. We use globally recognized ISO 27001 standard as a framework for implementing the information security management systems (ISMS), which helps us to keep information assets secure.

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GDPR Ready

At ISL Online, we respect the privacy of our website visitors and clients who use our products and services. We provide our users with high-quality, secure and reliable remote desktop software under the GDPR regulation, taking into consideration all of its privacy requirements.

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Security Measures at a Glance

We have pulled together a short list of security measures and features a remote desktop provider should use to guarantee a high level of security.

Customer Protection

ISL Online is designed in such a way that it can never run in the background without a client being aware of it. A customer can revoke control of a technician or terminate a support session at any time.

Customer Protection

Automatic Session Recording

Having all of your sessions recorded and archived can be an important additional security measure or a step towards a better quality assurance. If this is something you're interested in then you can enable automatic session recording.

Read Manual (Cloud)

Read Manual (Self-Hosted)

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Automatic Session Recording

User Access Management

Setting up access permission becomes very important once there are numerous users using the software to connect to remote computers. With ISL Online, the account admin can assign its domain users different rights and limitations, including allowing or disabling access to specific computers. For each individual user you can also set a maximum number of concurrent sessions, disable rights to use audio, video, remote printing, file transfer, and desktop sharing.

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User Access Management

Blacklisting / Whitelisting

Prevent any misuse of remote desktop software in your company by creating whitelists and blacklists, which restrict the use of ISL Online software within your organisation. You are able to limit the data access to ISL Online servers based on the IP and/or MAC addresses.

Read Manual (Cloud)

Read Manual (Self-Hosted)

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Blacklisting / Whitelisting

Prevent Bruce Force Attacks

ISL Online servers prevent brute force intrusion (login) attempts by limiting the maximum number of failed login attempts for a user or for a specific address in the defined period of time. A login can also be limited only in a specific time frame.

Brute Force Attacks

Strong Passwords

The security of your data depends on the strength of your password. By default, users have to follow the latest NIST specifications. The passwords must be at least 8 characters long, any leading and trailing spaces will be removed. Only any printable ASCII characters and spaces are allowed in the passwords. The passwords are checked against the blacklist, which consists of the most common and simple passwords.

Strong Passwords

Logs and Accountability

ISL Online allows IT administrators to identify unique users, show which systems were connected, and with session recording enabled, trace what actions were taken over the remote connection. Such records are available for each individual session, exposing the information about an operator, a client, IP addresses etc.

Logs and Accountability

Reverse Proxy Support

ISL Online allows you to install the server behind a reverse proxy without exposing it directly to the internet. You can place your reverse proxy in an Internet-facing DMZ, but hide your ISL Conference Proxy server inside a non-public subnet.

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Reverse Proxy Support

Securely Unlock Remote Desktop with YubiKey

Two-factor authentication (2FA) can be configured by using different methods for the second step of verification:

  • Email
  • Phone (Twilio SMS)
  • Authentication app (TOTP)
  • Security Key (Yubico keys based on FIDO U2F standard)

YubiKey Remote Desktop Authentication

Trusted by Industry Leaders

Many industries are conducting security audits and penetration testing to assess ISL Online's information security measures and procedures. Security reports reveal that ISL Online is a trustworthy remote desktop service provider with very high-security standards.

Konica Minolta
Avast
TV Azteca
Swiss Post
Mango
AT&T
Cannon
El Corte Ingles
Raiffeisen

We are very satisfied with the product we have chosen. ISL Online remote support tool ISL Light offers reliability, high speed and high quality screen sharing, session recording and the product is extremely easy to use. And above all, ISL Online team provides outstanding support when needed!

Dietmar Elsler, Raiffeisen Online

We are here for you.

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