Support Mobile Devices

ISL Online lets you connect to Android or iOS devices to provide secure remote support.

Mobile Apps

Provide Remote Support For Mobile Devices

Start a Session

Start a Session

Run ISL Light and start a new session.

Invite a Client

Invite a Client

The client runs the ISL Light app on their device and joins a session by entering the session code.

Mobile Support

Mobile Support

The operator supports the client's mobile device.

You can remotely view the screen of any iOS or Android mobile device. You can remotely control supported Android devices.

Remotely Control an Android Device

See how easy it is for your client to join your remote support session, share their screen and give you control of their mobile device.

Read manual

Step 1

Enter the session code and tap "Join Session" to connect with the remote operator.

Join a session

Step 2

Tap "Start Now" to share the screen of the Android device with an operator.

Start sharing screen

Step 3

You are now sharing your screen with the operator, who now has full control over your Android device.

Sharing screen

Supported Devices

ISL Online supports full remote control for the listed brands of Android devices. For other Android devices only remote view is supported. A full remote control add-on is available upon request. Please find more in Android system requirements.

Samsung
LG
Honeywell
Cyrus
Zebra

Keyboard Shortcuts

These are a few useful keyboard shortcuts to help you control a remote Android mobile device faster.

Description Windows Mac
Go to Home / Turn the Device On Home Fn + Left Arrow
Go Back Ctrl + Home Ctrl + Fn + Left Arrow
Go to Menu Ctrl + Shift + Home Ctrl + Shift + Fn + Left Arrow

iOS Screen Sharing

Connect from your Windows, Mac or Linux computer to any iPhone or iPad running on iOS 11 or higher and view their remote screen in real-time. Provide efficient remote support to your clients using iOS devices.

Learn more about iOS screen sharing

Step 1

Enter the session code and tap "Join Session" to connect with the remote operator.

iOS Mobile

Step 2

Tap icon to start screen broadcast.

iOS Mobile

Step 3

Tap "Start Broadcast" to share the screen of the iOS device.

iOS Mobile

Step 4

You are now sharing your screen with the operator.

iOS Mobile

The Flexibility of Mobile Support

Record a session

Record a session

Record a remote desktop session for training or security purposes.

In-session text chat

In-session text chat

Exchange text messages with your client and guide them through the troubleshooting process.

System Information

System Information

Get a nice visual presentation of essential system information, or generate a detailed report.

ISL Online allows remote desktop support and access to remote computers from Apple mobile devices, so our internal system administrators and senior officials are able to administer servers or access their own PC workstations from virtually anywhere using their iPads or iPhones.

Gregor Škerlep, a senior advisor at the Ministry of Public Administration.

Control a Remote Computer

Easily connect from your Android or iOS mobile device to any remote computer, whether it's Windows, Mac or Linux. Efficiently troubleshoot technical issues, or remotely access one or more unattended computers to monitor them, install updates, perform a regular check-up and other maintenance tasks.

Control a Remote Computer

Remote Support

Provide efficient technical assistance over the Internet from your Android or iOS mobile device.

Remote Support

Remote Access

Access an unattended computer and control it from your Android or iOS device.

Remote Access

Remote Desktop Features

Once connected to a remote computer, ISL Light lets you use a full remote keyboard, switch between left and right mouse click, zoom in or out the remote screen, launch Task Manager, request a black screen, and chat with your client. ISL Online uses 2048-bit RSA and 256-bit AES encryption and optional two-factor authentication to provide maximum security for remote access.

Remote Access