ISL Online Blog

Since yesterday, the Help Desk conference & expo HDI is in full force in Las Vegas and ISL Online is already flexing its muscles by showing everything their zealous developers have managed to work up in the last year. For I have promised my faithful readers to report any newsworthy event at the ISL Online […]

Here he is, Bobo, our employee of the month, the remote access guru resting exhausted from catching the waves day in, day out. The photograph he had sent us from his last surfing vacation turned out to be perfect for an ISL Online poster masterly displayed at the entrance to the HDI expo. For those […]

Next week a bunch of ISL Online guys will be attending HDI held in Las Vegas from March 29 – April 1. Since this is the most important help desk event in the world, which provides a valuable insight into how to improve service and support performance, I expect a lot of you there in […]

Ever since I started working on the post related to the Japanese servers during the devastating earthquake and tsunami, my thoughts have been turning to the surprising fact that the Japanese work until midnight as you can see from this graph. It does not mean that Europeans are not hardworking, and yet I could not […]

One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells a unique story. This month we are visiting a charming town in Wisconsin, where we spoke with Jay LeDuc, the IT manager of IDEXX Laboratories. Here is the […]

Seeing Japan’s massive earthquake, tsunami, and now the unpredictable nuclear situation in Fukushima, ISL Online has decided to offer their web collaboration services free of charge for two months to every person and every company in Japan. The ISL Online pack includes software for remote PC access, remote desktop support, online meeting, and live chat. […]

We were all in shock when the news about the Japan’s powerful earthquake and the massive tsunami flooded the Internet. The first thing we did was contacted our close business partners to find out if they were all ok. Luckily they were, and had already been united with their closest family members, but still stranded […]

And now we are back to the all new how to-s in ISL Groop. Now that you are through with all preparations for a web-based seminar, done with invitations for the attending audience, and are waiting for the first person to drop in, a sense of sheer excitement must be pumping adrenaline to your bloodstream. […]

Although I am confident there are people who would rather visit a dentist than host a webinar, a web-based seminar can sometimes be an even better solution than a live seminar. And I’m not talking about awkwardly addressing a large, faceless crowd behind screens. With the right technology you can engage your audience on a […]