ISL Online Blog

ISL Online remote desktop support software 3.3.4 and up has an integrated SendTo option in the Windows Explorer menu. ‘Send to’ enables both helpdesk and client users to exchange files and folders easily via Windows Explorer during a desktop sharing session. They just need to right click on a certain document/folder, open ‘Send to’, and […]

Although I am sure we are all eagerly waiting for the promised remote desktop support tool ISL Light for iPhone and iPad, I have no choice but to keep you in the sweet anticipation for a few days more to finish some legal formalities at the App store. While you wait, it is absolutely necessary […]

Arthur C. Clarke stated that any sufficiently advanced technology is indistinguishable from magic. One option is to leave it at that “magic level”, but if possible, it is always fun to learn how some magic tricks are performed, right?

Our HDI guys are still in Las Vegas showcasing the latest of ISL Online web collaboration suite relevant to help desk services. Yesterday, they showed us a sneak peek of the remote desktop support software ISL Light connecting from the Apple’s tablet iPad to a desktop computer. Today, they shared an exciting video and a […]

Since yesterday, the Help Desk conference & expo HDI is in full force in Las Vegas and ISL Online is already flexing its muscles by showing everything their zealous developers have managed to work up in the last year. For I have promised my faithful readers to report any newsworthy event at the ISL Online […]

Here he is, Bobo, our employee of the month, the remote access guru resting exhausted from catching the waves day in, day out. The photograph he had sent us from his last surfing vacation turned out to be perfect for an ISL Online poster masterly displayed at the entrance to the HDI expo. For those […]

Next week a bunch of ISL Online guys will be attending HDI held in Las Vegas from March 29 – April 1. Since this is the most important help desk event in the world, which provides a valuable insight into how to improve service and support performance, I expect a lot of you there in […]

Ever since I started working on the post related to the Japanese servers during the devastating earthquake and tsunami, my thoughts have been turning to the surprising fact that the Japanese work until midnight as you can see from this graph. It does not mean that Europeans are not hardworking, and yet I could not […]

One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells a unique story. This month we are visiting a charming town in Wisconsin, where we spoke with Jay LeDuc, the IT manager of IDEXX Laboratories. Here is the […]