Termos de Serviço

Effective as from 26 April 2018

Bem vindo ao ISL Online!

Essa página contém os termos legais de utilização dos sites, produtos e serviços ISL Online (coletivamente chamados "Software ISL Online"), consistindo em Termos de Serviço, Política de Privacidade, Acordo de Licença, Acordo a Nível de Serviço (SLA), Política de Reembolso e Política de Cookies. Antes de utilizar o software ISL Online, você deve estar ciente do conteúdo de todos os documentos mencionados acima.

Baixar os Termos de Serviço

"ISL Online" ou "Nós" ou "Nosso" se refere à matriz da ISL Online ou nossas empresas afiliadas. Para maiores informações, favor consultar a impressão.

  1. Propósito do Negócio
  2. Privacidade
  3. License Agreement
  4. Acordo a Nível de Serviço (SLA)
  5. Preço
  6. Moeda
  7. Imposto
  8. Pagamentos Online
  9. Transferência Bancária
  10. Parceiros Autorizados
  11. Pedidos por Telefone, Fax ou E-mail
  12. Fatura
  13. Refund Policy
  14. Modifications
  15. Impressão

  1. Propósito do Negócio

    The main purpose of the ISL Online software is to allow IT professionals and helpdesk technicians ("Operator") to establish remote desktop sessions over the Internet for their business purposes, i.e. to provide technical support to their customers ("Client") remotely or to access unattended remote computers.

  2. Privacidade

    We respect your privacy. When you engage with us, we might need to collect, process and store some of your personal data. We strive to minimize the collection of your personal data. We will use your personal information in a fair way - only to the extent needed for our legitimate business purpose. Please read our Privacy Policy for details.

  3. License Agreement

    Antes de adquirir o software ISL Online, certifique-se de ler e aceitar o Acordo de Licença (LA). Aceitando esses Termos de Serviço você também aceita nosso Acordo de Licença (LA).

  4. Acordo a Nível de Serviço (SLA)

    ISL Online is committed to providing prompt and reliable services. Please refer to the Service Level Agreement (SLA) for details.

  5. Preço

    For pricing details on the ISL Online software please see our Pricelist.

  6. Moeda

    We are selling the ISL Online software to users from all around the world. A payment currency depends on the country where an individual or a legal business entity buying a license has a registered address (“Country of Purchase”).

    País Moeda
    Andorra, Austria, Bosnia and Herzegovina, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Gibraltar, Greenland, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Republic of Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Sweden, Slovenia, Slovakia, San Marino, Turkey, Vatican City EUR
    Brasil BRL
    Japão JPY
    México MXN
    Suíça CHF
    Reino Unido GBP
    Resto do Mundo USD

  7. Imposto

    Se você adquirir ou pedir um software ISL Online, você concorda em pagar as taxas aplicáveis tal como impostos de venda, VAT, impostos de utilização, e qualquer outra taxa relevante. Se você é isento de pagar qualquer taxa ou imposto, você deverá fornecer evidência dessa isenção. Os impostos são calculados com base nas informações de conbrança que você forneceu no ato da compra.

  8. Pagamentos Online

    You are welcome to use our Online Shop to purchase the ISL Online software by credit card or PayPal. You will need to log in to your ISL Online account and will be guided by our Shopping Wizard. Depending upon the chosen online payment method, you may be required to fill in payment information.

    In case an online payment is completed successfully, this will be regarded as a "Purchase". Your ISL Online software will be shipped electronically. You will receive an Activation Key for your purchased item and instructions on how to activate the product by e-mail, on the e-mail address provided in the Shopping Wizard.

    Online payments are collected by the ISL Online Headquarters or other legal entities authorized by the ISL Online Headquarters to collect online payments depending on your Country of Purchase.

    a) Clientes baseados nos EUA e Canadá

    • Vendedor:
    • ISL Online North America
    • Remote Control Software Distribution LLC
    • 2105 Northwest Blvd.
    • Newton, NC 28658
    • USA

    b) Clientes baseados no Reino Unido

    • Vendedor:
    • ISL Online UK
    • ISL Online Ltd.
    • 22 Basepoint Business Centre
    • Rivermead Drive, Westlea
    • Swindon, Wiltshire
    • SN5 7EX, UK
    • VAT ID: GB942657990
    • Reg. Number: 06581089

    c) Clientes internacionais (exceto Reino Unido, EUA e Canadá)

    • Vendedor (transações feitas com Mastercard, Visa e outros cartões):
    • ISL Online Headquarters
    • XLAB d.o.o.
    • Pot za Brdom 100
    • SI-1000 Ljubljana
    • Slovenia
    • VAT ID: SI15779092
    • Reg. Number: 1639714
    • Vendedor (transações feitas com um cartão American Express):
    • ISL Online AG
    • Aargauerstrasse 250
    • CH-8048 Zürich
    • Reg. Number: CHE-305.215.248

    For online payments that are (for any reason) not placed to a) or b).

    Quando você fizer um pagamento com o ISL Online pelo cartão de crédito, as informações de seu cartão serão processadas pela Braintree. A Braintree processa todos os pedidos de cartão de crédito em nome da ISL Online.

    All credit card transactions are encrypted for your protection. Our site uses Secure Sockets Layer (SSL) to ensure your transaction is safe. Please make sure all the SSL security features are turned on in your browser's preferences or options. You can tell that the page is protected if the URL displayed in the location bar begins with "https:". If you should have any further questions regarding your credit card charge, please contact us.

  9. Transferência Bancária

    You may decide to wire the money via bank transfer. Your order will be processed within 24 hours (on the business days) after the payment is received. Please note that you may be charged fees for international bank transfers. Please contact us for bank account information.

  10. Parceiros Autorizados

    Parceiros Autorizadossão distribuidores e revendedores que nos ajudam com algumas funções de atendimento ao consumidor tais como marketing, vendas, apoio ao cliente e similares em nosso nome. Fique à vontade para aquirir o software ISL Online de um de nossos Parceiros Autorizados. Tais pedidos serão processados em até 48 horas após a efetivação do pagamento.

  11. Pedidos por Telefone, Fax ou E-mail

    You are welcome to place your purchase order by phone, fax or email. You will be provided with payment and other details. However, your order will be processed when the payment is received. Please contact us for details.

  12. Fatura

    When your purchase is successfully completed, you will receive a copy of your invoice within 2 business days.

  13. Refund Policy

    Se você determinar que o software ISL Online não funcionou como esperado, recomendamos que entre em contato conosco para reembolso (se você tiver comprado o software de nós diretamente nos últimos 15 dias) ou seguir a política de reembolso do Parceiro Autorizado de quem você adquiriu o software ISL Online. Por favor, leia nossa Política de Reembolso para detalhes.

  14. Modifications

    We reserve the right to change or supplement these Terms of Service at any time. Any changes will be posted on this website along with the date when they become effective. We urge you to monitor this website to stay abreast of any changes. In the event that the modifications materially alter your rights or obligations thereunder, we will make our best efforts to notify you of the change. Your continued use of our products and services after the revised Terms of Service have become effective indicates that you have read, understood and agreed to the current version of these Terms of Service.

  15. Impressão

    Producer:

    Companies affiliated with us - subsidiaries whose controlling interest is owned by us:

    ISL Online DACH ISL Online UK
    • ISL Online Ltd.
    • 22 Basepoint Business Centre
    • Rivermead Drive, Westlea
    • Swindon, Wiltshire
    • SN5 7EX, UK
    • VAT ID: GB942657990
    • Reg. Number: 06581089
    • sales@islonline.com
    • +44 1793 608 7370

    See the list of Authorized Partners - our distributors and resellers who assist us in performing certain customer care functions such as marketing activities, sales, customer support and similar business activities on our behalf.

    Thank you for reading our Terms of Service. We hope you enjoy the ISL Online Software.