Terms of Service

Effective as from 13 August 2026

Welcome to ISL Online!

This Terms of Service is a part of a legal framework for the access and use of the Software, consisting of Terms of Service, Privacy Policy, License Agreement, Service Level Agreement (SLA), and the Data Processing Agreement (DPA) (available to you after logging into your ISL Online Account) (collectively called the “Terms”). Please read all the documents constituting the Terms as they collectively represent a valid and legally binding agreement between You and ISL Online when you are accessing or using the Software.

The Software is developed and provided under the brand name ISL Online on the following addresses www.islonline.com and www.islonline.net (“Website”) by ISL Remote d.o.o., a private limited company organized under the laws of Slovenia, with the registration number 7300514, VAT ID: SI 24379905 and its business address Pot za Brdom 100, 1000 Ljubljana, Slovenia, EU (“ISL Online Headquarters”). “ISL Online” or “We” or “Our” refers to the ISL Online Headquarters or our affiliated companies (subsidiaries) – please see the Imprint for details.

ISL Online develops, grants access to, licenses, and supports the Software in accordance with the Terms. The “Customer” (or “You” or “Your”) refers to a legal entity, or an individual acting in the course of a trade, business, or profession, that wishes to access or use the Software in accordance with the Terms.

The terms defined in the License Agreement shall, unless otherwise specified in this Terms of Service, have the same meaning in this Terms of Service.

PLEASE READ THE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SOFTWARE. BY SELECTING “I AGREE”, ACCESSING, USING OR DOWNLOADING THE SOFTWARE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ, UNDERSTOOD AND HAVE NO OBJECTIONS TO THE TERMS AND YOU ARE AGREEING TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THE TERMS, YOU SHOULD IMMEDIATELY STOP ACCESSING OR USING THE SOFTWARE AND NAVIGATE AWAY FROM THE WEBSITE.

  1. Privacy
  2. Security
  3. License Agreement
  4. Service Level Agreement (SLA)
  5. Subcontractors
  6. Price List
  7. Currency
  8. Tax
  9. Online Payments
  10. Automatic Renewal
  11. Online Order Via Invoice
  12. Bank Transfer
  13. Authorized Partners
  14. Ordering by Phone/Email
  15. Invoice
  16. Communication
  17. Refund Policy
  18. Governing Law & Jurisdiction
  19. Miscellaneous
  20. Modifications
  21. Imprint

  1. Privacy

    We respect your privacy. When you engage with us, we might need to collect, process and store some of Your personal data. We strive to minimize the collection of such data and will use it only to the extent needed for our legitimate business purposes. Please refer to our Privacy Policy published on the Website for information about how we collect, use, and share your information obtained during you access or usage of the Software.

  2. Security

    ISL Online understands that information security is of utmost importance to Customers when using the Software. Session Data is end-to-end encrypted using symmetrical AES 256-bit keys. When a Session is routed through an ISL Online server (standard connection), ISL Online holds the TLS keys used to secure the connection but not the encryption keys used to protect the content of the Session itself; when a Session is established directly between devices (direct connection) using TURN or peer-to-peer technology, it is likewise end-to-end encrypted. In neither case can ISL Online servers decrypt the content of Sessions. Please see our Security Statement for details.

  3. License Agreement

    Before accessing or using the Software read and accept our License Agreement. By accepting the Terms, you also agree to our License Agreement.

  4. Service Level Agreement (SLA)

    We are committed to providing prompt and reliable services. The availability and functioning of the Software are subject to the Service Level Agreement (SLA).

  5. Subcontractors

    To fulfill the obligations related to the Terms, ISL Online may at its sole discretion appoint any third party to assist with certain business operations such as sales, procurement, technical support, billing, administration, servers hosting, etc. (“Subcontractors”). Where ISL Online processes Customer or Session Data as a processor, any sub-processing is governed by the Data Processing Agreement (DPA), including the maintenance of a sub-processor list, advance notice of changes, and your right to object.

  6. Price List

    Price List refers to the special terms of accessing or using the Software as defined by the Scope of Services. The Price List is available on the Website and is accepted by the Customer every time access to the Software is purchased.

    It is mandatory to make full payment of all fees to ISL Online or the Authorized Partner for using the Software by the agreed-upon due date. The payment should be made in accordance with the selected Software Plan and the valid Price List applicable at the time of purchase of access to the Software.

    At your request, ISL Online or the Authorized Partners may provide you with additional services related to the Software, including but not limited to training, customization, integration, and consulting. Any charges associated with these services must be agreed upon in writing.

  7. Currency

    When you purchase or get access to the Software, your payment currency is determined by the country that is set in your ISL Online Account (“Country of Purchase”).

    The following payment currency is applicable for the following countries:
    Country Currency
    Andorra, Austria, Bosnia and Herzegovina, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Gibraltar, Greenland, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, North Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Sweden, Slovenia, Slovakia, San Marino, Vatican City EUR
    Brazil BRL
    Japan JPY
    Mexico MXN
    Switzerland CHF
    United Kingdom GBP
    Rest of the World USD

  8. Tax


    When you purchase or get access to the Software, you agree to pay the applicable fees and taxes such as sales tax, VAT, withholding tax, customs duties and any other applicable taxes or administrative fees that may be imposed by relevant jurisdiction. If you are exempt from paying any taxes, you must provide us with appropriate evidence of tax exemption. Taxes are calculated based on the billing information that you provide at the time of purchase.

    All prices set in the Price List are exclusive of any taxes. If any taxes are applicable, they shall be added on top of the net amounts. Upon our request, you will provide us with additional information, including your VAT identification number that we might need to determine whether we are obligated to collect VAT from you. If any deduction or withholding is required by law, you will notify us and you will pay any additional amounts necessary to ensure that the net amount received by ISL Online, after any deduction and withholding, equals the amount ISL Online would have received if no deduction or withholding had been required. Additionally, you will provide ISL Online with documentation showing that the withheld and deducted amounts have been paid to the relevant taxing authority.

  9. Online Payments

    You are welcome to use our online shop to purchase the access to the Software by credit card or via PayPal. You will need to log in to your ISL Online Account and will be guided by our shopping process. Depending on the chosen online payment method, you may be required to fill in payment information.

    In the event an online payment is completed successfully, this will be regarded as a “Purchase”. The activation key for the purchased access to the Software or licenses will be shipped electronically. Activation key needs to be activated either by ISL Online or yourself to start the Subscription Term. We will send the order confirmation to the e-mail address as provided during the shopping process.

    Online payments are collected by ISL Online or the following legal entities that are authorized by ISL Online to collect online payments depending on your Country of Purchase.

    a) Customers based in the United Kingdom
    Seller: ISL Online UK
    • ISL Online Ltd.
    • 22 Basepoint Business Centre
    • Rivermead Drive, Westlea
    • SN5 7EX, UK
    • VAT ID: GB942657990
    • Reg. Number: 06581089
    b) Worldwide customers (except the United Kingdom, USA and Canada)
    • Seller: ISL Online Headquarters
    • ISL Remote d.o.o.
    • Pot za Brdom 100
    • SI-1000 Ljubljana
    • Slovenia, EU
    • VAT ID: SI 24379905
    • Reg. Number: 7300514

    When you make an online payment by credit card, your card information will be processed by Braintree. All credit card transactions are encrypted for your protection. Our Website uses Secure Sockets Layer (SSL) to ensure your transaction is safe. Please make sure all the SSL security features are turned on in your browser’s preferences or options. You can tell that the page is protected if the URL displayed in the location bar begins with “https:”. If you should have any further questions regarding your credit card charge, please contact us.

  10. Automatic Renewal

    Certain Software Plans include an automatic renewal feature. If enabled, your access to the Software will automatically renew for an additional Subscription Term of the same duration once your current Subscription Term elapses, and the applicable fees will be charged to your payment method on file in accordance with the Price List valid at the time of renewal.

    We will notify you at least seven (7) days before your payment method is charged for an automatic renewal. You may enable or disable automatic renewal at any time from your ISL Online Account. Disabling automatic renewal will not affect your current Subscription Term, but your access to the Software will terminate at the end of that term unless you make a new purchase.

    ISL Online will notify you at least thirty (30) days in advance of any price change affecting your Software Plan. If you do not wish to renew at the new price, you may disable automatic renewal at any time before the charge is processed, as described above. If you do not disable automatic renewal, your payment method will be charged the new price at renewal.

    ISL Online does not store or have access to your payment card details. All card data is collected, processed, and stored exclusively by our payment processor, in accordance with its own security standards.

    If we are unable to successfully charge your payment method for an automatic renewal, we will attempt the charge up to three (3) times. If all attempts are unsuccessful, your access to the Software and any related license will be terminated.

  11. Online Order Via Invoice

    You can place your online order by selecting “invoice” as the payment method, and we will send you an invoice via email. Your access to the Software or license will be activated immediately. However, if you fail to remit the payment according to the payment instructions as written in the invoice within fifteen (15) days, we reserve the right to terminate your purchased access to the Software or licenses.

    Online orders via invoice are only available for certain access and license types and may not be available in your country.

  12. Bank Transfer

    During the shopping process, you may opt to make a bank transfer and receive the necessary bank account details. Once we receive your payment in our bank account, we will process your order within 24 hours on business days. Please be aware that there may be fees associated with international bank transfers.

  13. Authorized Partners

    The Authorized Partners are distributors and resellers that perform certain business operations such as sales, procurement, technical support, billing, administration, and similar business activities in their name and for their account. The Authorized Partners offer access and usage of the Software to the Customers in accordance with the Terms.

    Your purchase order for accessing and using the Software can be placed with one of our Authorized Partners, and they will process it within 48 hours of acceptance.

    The access and usage of the Software is governed by the Terms even if the purchase is processed and carried out through the Authorized Partner.

  14. Ordering by Phone/Email

    You can place your purchase order for access to the Software by phone or email. Our team will provide you with payment and other necessary details. Please contact us for further information.

  15. Invoice

    After you have successfully completed your purchase, we will send you a copy of your invoice within two business days.

  16. Communication

    You agree and consent to receive electronically all communications, agreements, documents, receipts, notices, and disclosures that ISL Online provides in connection with access and use of the Software or the Terms. You agree that ISL Online may provide these communications to you by posting them via the Website or by emailing them to you at the email address indicated in the ISL Online Account. You will be deemed to have received any email communication from us within 24 hours after we have sent it to you, and any communication through our Website will be considered effective as soon as it is posted. It is your responsibility to keep your information and email address updated in the ISL Online Account so we can communicate with you electronically. You may send a notice to ISL Online under the Terms by sending an email to support@islonline.com. All communication and notices pursuant to these Terms must be given in the English language.

  17. Refund Policy

    The Software is provided “as is.” If you purchased access to the Software directly from ISL Online, you may request a full refund by contacting us at sales@islonline.com within fifteen (15) days of your original purchase date; no refund will be granted for requests submitted after this period. This guarantee applies only to direct purchases from ISL Online. Purchases made through an Authorized Partner are subject to that partner’s own refund terms. For Self-Hosted Software Plans, any refund is conditioned on your written confirmation that all copies of the Software have been uninstalled and destroyed from your infrastructure. Except as expressly set out in this Section, ISL Online does not provide pro-rata or partial refunds for any unused portion of a Subscription Term, including where access is terminated early for any reason attributable to the Customer, such as termination for breach of the Terms. This does not limit any refund to which the Customer may be entitled where access is terminated due to ISL Online’s uncured material breach of the Terms, gross negligence, or willful misconduct.

  18. Governing Law & Jurisdiction

    The governing law of the Terms shall be the substantive law of the Republic of Slovenia, excluding application of the United Nations Convention on Contracts for the International Sale of Goods and of the provisions of Slovenian conflict-of-laws rules. The place of fulfillment for any of the rights and obligations under the Terms shall be Ljubljana, Slovenia. Any dispute, controversy or claim arising out of or in connection with the Terms shall be settled by arbitration in accordance with the Arbitration Rules of the Ljubljana Arbitration Centre at the Chamber of Commerce and Industry of Slovenia. The language to be used in the arbitral proceedings shall be English. Each Party shall bear its own costs related to the dispute resolution procedure.

    If you obtained the Software from the Authorized Partner outside of the Republic of Slovenia, the local mandatory law of that jurisdiction shall apply only to the extent it cannot lawfully be excluded or overridden by agreement; in all other respects, the governing law provisions of this Section shall apply.

  19. Miscellaneous

    Assignment. ISL Online may, at its sole discretion, assign its rights and/or delegate its duties under the Terms.

    Entire Agreement. Unless substituted with a separate duly signed written agreement, the Terms constitute the complete agreement between you and ISL Online regarding the subject matter.

    Force Majeure. ISL Online shall not be liable for any delay or failure in performance due to causes beyond its reasonable control.

    Language. In the event of any inconsistency between the English language version of the Terms and any translated version, the English language version shall prevail.

    Severability. If any provision of the Terms shall be held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable.

    Waiver. The waiver of a breach of any provision of the Terms or any of its exhibits and/or amendments will not operate or be interpreted as a waiver of any other subsequent breach.

  20. Modifications

    Each document containing the Terms was last updated on the date indicated at the top of the respective document. If we make a material change to the Terms, such as a change that materially reduces the Scope of Services, the change will only take effect once you have affirmatively accepted it, such as by clicking to accept via your ISL Online Account, and we will provide you with notice of the change beforehand. If you do not accept a material change, you may terminate the Terms; any applicable refund will be handled in accordance with our Refund Policy. For all other, non-material changes to the Terms, we will provide you with notice of such changes, such as by sending an email, providing notice via the ISL Online Account, or by posting the amended Terms on the Website and updating the date at the top of the Terms. If you do not agree to a non-material change, you shall communicate your disagreement to ISL Online. In this case the Terms terminate when you send us a communication regarding your disagreement, and you shall immediately stop accessing or using the Software and navigate away from the Website. If you do not inform us regarding your disagreement within the fifteen (15) day period after ISL Online provides you a notice of change of the Terms or ISL Online publishes notice of such changes, we will deem that you agree with the changed Terms.

  21. Imprint

    See Contact Us | ISL Online for exact company names and other details.

    Thank you for reading and accepting our Terms. We hope you enjoy accessing and using the Software and our services.