ISL Online Blog

Due to the pandemic, educational institutions faced the challenge of maintaining continuity in their educational programmes and offering courses remotely. In this article, learn how Universidad Pontificia Bolivariana (UPB) used remote access software to help students access the university’s computer labs and continue their courses.

The festive season is in full swing, and this is usually the time when many of us look back at what we have accomplished and where there is still room for improvement. That’s exactly what we will try to do in this blog post.

Security is extremely important when it comes to remote desktop software. To achieve the highest level of security for your remote desktop sessions, you need to ensure protection at multiple levels: the software itself, network, server, and client side. In this blog post, you will get an overview of these four main categories.

Experts point out the economic trend of people leaving their jobs on a massive scale, especially since the onset of pandemics, a phenomenon known as the Great Resignation. After a long period of working from home, many people have decided to rethink their priorities in life. The pandemics have shown that the companies that have […]

If you use remote desktop software to connect to remote computers, then you probably know that one of the most important features is the simplicity of establishing the connection, especially when you are dealing with a non-technical client on the other side. That’s why in this blog post we are going to show you not […]

It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the effectiveness of your customer support. Tracking the right service desk metrics allows you to identify […]

Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands above all others in importance, and that is the cost per ticket (CPT).

The customer service industry is changing. Learn how companies are adopting the shift-left strategy to optimize customer service and the key role remote support software plays. The adoption of the shift-left strategy began when the testing process was moved to earlier stages of software development. Today, it has evolved to encompass a variety of applications, […]

When thinking about your everyday business tools, you need to do your research and not settle for anything but the best. If you search the Internet for remote desktop software, you will find numerous solutions like AnyDesk, TeamViewer, and ISL Online. But which one is the best for you? Here are some simple rules that […]