TL;DR
ISL Online has been named a Gartner® Peer Insights™ Customers’ Choice for Remote Desktop Software in the 2026 Voice of the Customer report. The recognition is based on verified peer reviews and placement above the market average for Overall Experience and User Interest and Adoption.
ISL Online received an overall rating of 4.8 out of 5 stars and a 100% willingness to recommend, based on 45 eligible reviews from enterprise and public sector organizations with annual revenue over 50M USD, as of 30 April 2026.
Last year, ISL Online was recognized as a Strong Performer in the 2025 Gartner® Peer Insights™ Voice of the Customer for Remote Desktop Software. This year, ISL Online was named a Customers’ Choice in the 2026 report, placing in the upper-right quadrant of the report based on Overall Experience and User Interest and Adoption scores that exceed market averages. According to Gartner’s published methodology, User Interest and Adoption considers factors such as review volume, willingness to recommend, and reviewer representation across industries, regions, and company sizes.
Why we think ISL Online was recognized as a Customers’ Choice
ISL Online was the vendor to earn the Customers’ Choice recognition in the 2026 Gartner® Peer Insights™ Voice of the Customer for Remote Desktop Software.
Overall rating
4.8
★★★★★ 45 reviews
Willingness to recommend
100%
of verified reviewers
Rating distribution
Rating by category
By industry
By company size
By region
Source: Gartner® Peer Insights™, Voice of the Customer for Remote Desktop Software, June 2026. Based on 45 verified reviews during the 18-month consideration period ending 30 April 2026. © Gartner, Inc.
We believe this positioning comes from 45 verified reviews by IT professionals who deployed the ISL Online software, used it under operational conditions, and chose to write about it on Gartner Peer Insights. Not nominations. Not vendor submissions. Those 45 ISL Online reviews are part of a broader consideration pool of 764 reviews and ratings published across all vendors in the remote desktop software market during the 18-month period ending 30 April 2026.
ISL Online received a score of 4.7 in Product Capabilities and a 4.7 in Support Experience. We think these scores reflect our commitment to building remote desktop software that works reliably in the field and backing it with support that holds up when something goes wrong, two factors that matter most to IT teams managing remote access at scale.
What customers are saying
“It looked like it was built to be the best at remote desktop management, and this is a major strong point for me. I do not want my apps to be trying to do everything, I want them to excel at what their purpose is, and this is what ISL Online does for me and my IT team.”
IT Manager, Miscellaneous, Firm Size: 50M–250M USD. Read the full review
“A tool that works perfectly. For the one problem we encountered, the support was very efficient. We had a configuration issue on our workstations, and a very practical workaround was immediately offered.”
Manager, Healthcare and Biotech, Firm Size: 50M–250M USD. Read the full review
“It is a stable, secure, and easy to use platform for providing remote support. The connection is usually fast and smooth, even when the end user has no technical knowledge.”
Technology Innovation Coordinator, Transportation, Firm Size: 50M–250M USD. Read the full review
“ISL Online simplifies IT support as our teams can offer remote help smoothly and in a secure way, which reduces cost and ensures efficiency.”
IT Specialist, IT Services, Firm Size: 250M–500M USD. Read the full review
What ISL Online is built to do
ISL Online is remote desktop software for IT teams, help desks, and MSPs that need secure remote support and unattended access across Windows, macOS, Linux, iOS, and Android. It handles both on-demand remote support sessions and unattended access to managed devices, from a single platform that works whether or not someone is sitting at the remote machine.
For organizations with data residency or security requirements, ISL Online is available as a self-hosted deployment on your own infrastructure, alongside the standard cloud option. The software is certified under ISO/IEC 27001:2022 and uses end-to-end encrypted connections with AES 256-bit encryption and RSA 2048/4096-bit key exchange.
“We are genuinely grateful to every customer who took the time to share their experience. We don’t try to be everything to everyone. We try to be the most reliable remote desktop software provider, one that helps IT professionals access remote devices and get the job done. We believe, a 100% willingness to recommend tells us we’re doing that right,” said Jure Pompe, VP & Co-founder of ISL Online.
Experience the Customers’ Choice
See why verified IT professionals gave ISL Online a 4.8 out of 5 rating and a 100% willingness to recommend. Start your free 15-day trial and experience secure remote support and unattended access firsthand.
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Gartner, Voice of the Customer for Remote Desktop Software, By Peer Community Contributor, June 2026.
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. Gartner® Peer Insights™ content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.