Security built in, not bolted on.

From industry-standard encryption to two-factor authentication, ISL Online builds remote desktop tools with security in mind from the start.

Trusted worldwide for secure remote desktop

Banks, government bodies and global brands all choose ISL Online for secure remote support software.

Firewall friendly

Our firewall friendly configuration means you will connect seamlessly with any remote desktop without compromising your security. ISL Online connects using ports 7615, 80 and 443 and fits your existing firewall settings.


We protect users privacy with an RSA 1024-bit public/private key exchange to negotiate AES 256-bit end-to-end encryption.

Get Security White Paper

Two-factor authentication

Two-factor authentication is an extra layer of security providing peace-of-mind for helpdesk technicians, IT professionals and their clients when initiating a remote session.

Privacy is assured with ISL Online

Our baked-in security keeps your data safe and sessions secure. Our audit and tracking tools help with compliance.

Customer privacy

We protect users privacy using and RSA 1024-bit public/private key exchange to negotiate AES-256 bit end-to-end encryption.

Customer control

A customer can revoke control from a technician or terminate a support session at any time.

Secure user authentication

Authorised helpdesk users receive a unique single-use code to carry out remote support sessions.

Remote session data

Except for metadata the contact of the remote desktop session is not stored on any of ISL Online servers.

We were looking for a secure and highly reliable remote desktop solution and one of the key criteria of choosing ISL Online was undoubtedly its ability to store all the session data on our local servers. Once we found out ISL Online was offering this option, there was no doubt about which provider we could choose.

Lojaz Kee, UMCL

ISL Online Uptime

Data center security

We work through 50 secure data centers around the globe – ensuring at least 99.95% uptime and reliable business continuity.

Looking for an on-premises remote helpdesk solution? Get in touch.

Avast & ISL Online

Trusted by Avast

We partnered with AVG Technologies – now owned by Avast – in 2015 to integrate our remote control software with AVG Managed Workplace, one of the world’s leading remote monitoring and management platforms.

Today Managed Service Providers (MSPs) around the world benefit from this partnership to remotely access and control devices.

ISL Online audit & testing

Security audits & testing

Independent security audits and penetration tests of the ISL Online system are being conducted on a regular basis, as requested by some of our corporate users. In general, security reports reveal that ISL Online is a trustworthy service and provides a very strong level of security.

A leading vendor of secure connection technologies, LSE Leading Security Experts GmbH based in Germany, had also been a satisfied user of ISL Online since 2010.

Their recent study concluded they will continue to use the software with great confidence.