ISL Online provides a reliable solution for unattended remote access, allowing IT teams to manage and control Android devices remotely, even without a user on the other end. With ISL Light for Android, IT professionals can access and control a variety of devices, including smartphones, tablets, point-of-sale (POS) systems, digital displays, kiosks, and rugged devices. Whether performing routine maintenance or troubleshooting issues, they can provide instant support from a desktop or mobile device, ensuring business operations continue smoothly.
Android Devices Supporting Unattended Access and Remote Control
For Android devices that are compatible with unattended access, you can get permanent access and remote control via the ISL Light app. Once you have configured remote access on these devices, you can access and control them even if no one is on the remote end.
Full remote control and unattended remote access with ISL Light is supported on:
• LG devices
• Cyrus devices
• Honeywell devices
• Nokia/HMD Global devices
• Ulefone devices
• Unitech devices
• TopIcon devices
• Zebra devices
• Samsung devices (Android 12 or older that have Samsung Knox)
Samsung and Zebra devices work via the API, while other devices require an add-on for unattended access.
Add-ons for remote control for LG, Cyrus and Honeywell devices are available on Google Play and can be downloaded automatically. To obtain a corresponding .apk file for other devices, please contact our support team.
Remote Access and Control on Other Android Devices
ISL Light allows you to configure remote access on any Android device. Once set up, the device will appear under the “Computers” tab in ISL Light, enabling unattended remote access. When connected to a remote Android device, you can see essential metrics such as disk space, CPU, and memory usage, as well as communicate using the built-in chat feature.
However, the remote user must approve your screen-sharing request to enable screen viewing and remote control of the Android device.
Let’s see how that works step by step.
How to Setup Remote Access
To begin, download the ISL Light app for Android on the device you want to remotely access. The app is available in the Google Play Store.
Once installed, open the ISL Light app on the Android device and select “Remote Access” from the menu in the top-right corner. You then have two options to grant access to the device:
- Add this device
Log in as the operator and set a main access password for the device.
- Add this device via code
Generate a unique session code in your ISL Light app on your computer. You can share this code with your client, generate a link, or send it via email. The user on the Android device enters the code or clicks the link, sets the main password, and shares it with you to grant access to their device. You can access a remote Android from another mobile device as well.
After completing either method, the Android device will appear under the “Computers” tab in your ISL Light application. From there, you can access the Android device remotely from your desktop or mobile device by typing in the access password, enabling you to provide support or perform maintenance whenever needed.
How to Connect and Remote Control an Android Device
Once you have configured remote access on an Android device, connecting to an unattended device is very easy. If you are using ISL Light to access an Android device that supports unattended access (see the beginning of the article), simply search for the device in your “Computers” list, click on it, enter the access password for that device and start controlling a remote Android device.
If you are dealing with an Android device that’s not fully compatible with unattended access via ISL Light, there’s one more step before you can view and control it remotely. Each time you want to connect to such an Android device, the remote party must approve your media projection request.
Step 2: To start viewing and controlling the device, the remote part must approve your screen-sharing request.
Step 3: You have a full remote control of the Android device.
For the very first time, when you download the Universal Add-On on an Android device, you will need to allow ISL Light to use accessibility features and allow remote control. This is a one-time approval, needed only when you first access a remote Android device.
Within the initial installation of remote access on an Android device, one needs to allow ISL Light to display over other apps and allow ISL Light Universal Add-On to have full control of that device.
Addressing Security in Android Remote Access
Security is a priority when managing remote access. Key features include:
Two-factor authentication: As an operator, it’s recommended to enable two-factor authentication (2FA) to protect your devices from unauthorized access. Once activated in your user account on the web portal, 2FA will be applied across all ISL Online applications and platforms.
Access permissions: If you are working with a team of people, you should ensure that you only grant access to remote Android devices to authorized users. You can set up permissions for individual users in the ISL Online web portal. Read the user manuals to learn how to create computer group or share computer group.
Change password: If you suspect something is wrong, change the main access password for a selected Android device. See how to change the password.
Access password for individual user: Instead of sharing the main access password with multiple users, you can set the connection access password for each individual user.
Remove user: If a user leaves your team, is no longer working on a specific project or for any other reason, you can remove a user so that they no longer have access to a selected Android device. See how to remove a user.
We are continuously working on improving the remote access feature on Android and are trying to expand our device coverage, especially based on feedback from our users. If your Android device does not currently support unattended remote access, let us know your use case so we can learn more about your needs.