Here we are, nearing the end of another remarkable year, and it’s time to reflect on the journey we’ve taken in 2024. This blog post will take you through the highlights of the year, our key advancements, significant milestones, and proudest achievements, all against the backdrop of the major trends that shaped the remote desktop industry over the past twelve months.
Trends That Shaped 2024
The remote desktop industry in 2024 has been defined by important advancements and challenges. AI technology has elevated tools with smarter automation and predictive capabilities, while the shift to hybrid work has driven demand for seamless remote access. However, a surge in cyberattacks targeting vulnerabilities, from credential theft to software exploits, has highlighted the critical importance of robust security. As organizations worldwide prioritize secure connections, the industry continues to innovate to meet these demands.
Security and Compliance: Upholding the Highest Standards
In 2024, ISL Online reinforced its commitment to security, compliance, and sustainability by achieving two significant certifications: the Esquema Nacional de Seguridad (ENS) and ISO 14001. The ENS certification demonstrates adherence to stringent security standards for organizations operating within Spain’s electronic administration ecosystem, while our longstanding ISO 27001 certification shows our dedication to protecting user data and maintaining robust information security practices. These achievements affirm our position as a trusted partner for secure remote desktop solutions in an industry facing increasing cyber threats.
Beyond security, ISL Online also prioritizes environmental responsibility, as evidenced by obtaining the ISO 14001 certification. This framework provides structured guidelines that help us measure and continually improve our environmental performance. By enabling users to reduce travel through remote work, our software supports companies in minimizing their environmental impact.
Our commitment to complying with laws and regulations, maintaining the highest standards of security, and advancing corporate social responsibility reflects our dedication to creating a safer, more sustainable future for businesses and communities worldwide.
Read more about ISL Online security
Feature Highlights: Faster Remote Desktop
In 2024, we achieved substantial improvements in connection speed and remote desktop performance. The most significant advancement was the enhancement of ICE (Interactive Connectivity Establishment) functionality, which enabled faster and more efficient connections with expanded connectivity options. Alongside this, we introduced a range of updates and new features to further enhance the functionality and usability of ISL Online. These improvements were designed to address the evolving needs of our users while maintaining secure and reliable remote desktop connections. Below are some of the key features introduced this year:
Enhanced Speed with Direct Connection Feature
Earlier this year, we introduced the “Direct Connection” feature, designed to significantly improve the speed of ISL Light remote sessions. This feature automatically determines the most efficient connection method—either a direct session tunnel between local and remote computers or a routed connection. For example, with the direct connection feature, data is exchanged directly between two computers in the local network, bypassing servers that could be located far away.
Read more about direct connection
Optimized Quality Enabled by Default
Remote support sessions now default to a “Quality Optimized” setting, streaming in 64k colors for enhanced image clarity. While this ensures high-quality visuals, users can switch to a “Speed Optimized” mode, which streams 256 colors, to reduce bandwidth usage when necessary. Beyond these two default modes, users have the flexibility to choose from additional options, such as streaming in 8-bit colors for even lower bandwidth consumption, depending on their needs.
Custom Deployment Link
Deploying unattended access across multiple computers has been simplified with the new Custom Deployment link wizard. This feature allows users to create custom deployment links or executable files with predefined parameters such as computer name, computer group, tags, and access password. The custom deployment link can also include a silent installation option, ensuring the unattended access agent is installed without any dialogs or user input required.
Read more about custom deployment link
Remote Access to Android
This year, we introduced remote access for Android, enabling ISL Light to remotely connect to Android smartphones and tablets. Full remote control and unattended access are now supported for LG, Cyrus, and Honeywell devices through auto-downloaded add-ons, for older Samsung devices utilizing Samsung Knox, and for Zebra devices via APIs.
A universal add-on is currently in development to expand remote access and control to other Android devices. However, the remote user will need to approve a screen-sharing request to enable screen viewing and control of the Android device.
How to setup remote access on Android
Chat integration in ISL AlwaysOn sessions
Based on user feedback, many of our customers use ISL AlwaysOn (a remote access agent installed on remote computers) not only for unattended access but also for attended sessions initiated via the Computers Dashboard in ISL Light. To enhance these attended sessions, we introduced a chat dialog in the ISL AlwaysOn session window, enabling direct communication between end-users and operators during remote access.
Single Sign-On/SAML
To enhance both security and user convenience, ISL Light now supports Single Sign-On (SAML), enabling users to access multiple applications with one set of credentials. Organizations can securely log in via their identity provider using the SAML 2.0 protocol.
Read more about Single Sign-On
ISL Light Integration 1.0 for Freshdesk by Freshworks
We introduced an integration with Freshdesk, a leading customer support platform. This allows users to initiate remote support sessions directly from Freshdesk, streamlining support processes and improving response times.
Read more about Freshdesk integration
Computer History
The new Computer History feature allows users to review details of all sessions connected to a specific computer running ISL AlwaysOn.
Support for Monitor Selection Using Keyboard Shortcuts
To improve usability, we added keyboard shortcuts on Windows for switching between multiple monitors during remote sessions, enhancing efficiency. Users can choose between two types of shortcuts: Move to next, previous, or all monitors and Direct monitor shortcuts. For added convenience, users have the option to display a list of these shortcuts in a window at the beginning of each session. This behavior can be managed in the settings.
Create Desktop Shortcut for a Computer
Users can now create desktop shortcuts for ISL Light, simplifying the connection process. Clicking the shortcut launches ISL Light and initiates the connection, prompting for login credentials and the specific computer’s access password.
Audio/Video Call on Android
ISL Light for Android now supports audio or video call, with ringtone alerts for incoming calls.
“Keyboard is/is not captured” Feedback Added to Status Bar
Feedback indicating whether the keyboard is being captured has been added to the main window when viewing the remote desktop. This information is displayed in the status bar at the bottom-right corner. Users can toggle the keyboard capture state by pressing the “Right Ctrl” button, switching focus between “Keyboard is captured” and “Keyboard is not captured.”
Require Email Authorization for Incoming Connections
This feature is designed for cases where a remote computer has a remote agent installed for unattended access but requires an additional layer of security before access is granted. With email authorization enabled, each time a connection is initiated, the remote side must approve it before the session can begin. The remote user is notified via email for each incoming connection attempt and is given the option to either approve or deny the request. This process ensures that no unauthorized access occurs, adding an important layer of control and security to the remote connection process.
Virtual Background
Users now have the option to modify their video background by applying an image background or blur effect.
For a complete list of enhancements, bug fixes, and security updates, we invite you to visit our website.
User Voices: Feedback That Drives Innovation
Our success wouldn’t be possible without our loyal customers, who continue to drive our growth and innovation. Their trust and feedback inspire us to refine our solutions and deliver tools that meet their evolving needs.
This year, we had the opportunity to hear from Nissay Life, Japan’s largest insurance company. Nissay has integrated ISL Online’s screen sharing technology into their operations, transforming their traditional face-to-face sales approach into dynamic, paperless, and remote processes. The result? A fourfold increase in customer consultations—an achievement that highlights the real-world impact of our solutions. Read Nissay’s success story
On various business software review platforms, such as G2, Gartner Peer Insights, TrustRadius, and Capterra, users have shared their experiences with ISL Online. Here are some highlights:
“All around easy to use, be it on client end, agent end or supervisor/admin. Small file size so the setup on the customer end is swift, and we can resolve issues quickly.”
— Klemen K., Team Leader, Banking
“Numerous features that I haven’t seen in other commercial software, like connecting via Microsoft’s RDP, better control over image/quality settings, ability to change resolution, split different monitors into windows, and most importantly, the simulate text feature.”
— Amir A., IT Team Lead, Computers & Gaming
“I am highly impressed with the speed and efficiency of their software. Having used remote access software from various major brands, I can confidently say ISL stands out, especially in terms of quick access and swift screen redraws at the technician’s end.”
— Luis P., IT Manager, Computer and Network Security
“Brilliant. We’ve been with them for 4-5 years now after switching from LogMeIn. It’s very easy to use, quick to connect to users’ machines, and never seems to freeze or have connection issues, which is vital to our business.”
— Gary P., Managing Director, Hospital & Health Care
“It is quick and easy to use by our support engineers. Customers can use the program without any technical knowledge. Support is quick in response time and has a good understanding of their product.”
— Verified User, Customer Service & Support Associate
These insights not only validate our efforts but also guide us in shaping the future of ISL Online to better serve our users.
Building Success Together: Partner Get2Gether 2024
Alongside our clients, our business partners play a crucial role in our success. As Aristotle wisely said, “The whole is greater than the sum of its parts.” We are grateful for the strong and loyal network of partners across the globe who help us reach new milestones and achieve our goals.
This year, we had the privilege of hosting our first-ever Partner Get2Gether conference, a two-day event that brought together ISL Online business partners and resellers from around the world. The event provided an opportunity to share knowledge about the remote desktop industry, align on common goals, and foster open discussions. It was a chance to connect, strengthen relationships, and explore new possibilities for ISL Online’s growth. The experience proved valuable for all involved, and we’re eager to continue working closely with our partners in the future.
Our Awards Reflect the Dedication of Our Team
Let’s wrap up this journey through 2024 with a look at some key achievements that reflect our dedication and hard work. These recognitions highlight not only our commitment to providing high-quality solutions but also the trust and support of our users and partners.
TrustRadius Buyer’s Choice
We were proud to receive the 2025 TrustRadius Buyer’s Choice Award, recognizing ISL Online as a product that consistently delivers value, advanced features, and strong customer relationships. With over 75% of reviewers highlighting our standout capabilities, this award reinforces our commitment to meeting and exceeding user expectations.
Best Software Companies in EMEA
ISL Online was honored to be included in G2’s 2024 Best Software Awards, ranking #22 in the Best Software Companies in EMEA (Europe, Middle East, and Africa) category. As the top-ranked provider of Remote Support software, this recognition underscores the value we bring to the IT solutions sector.
Rated 5 Stars by PC Pro
Once again, ISL Online received a 5-star rating from PC Pro, along with the PC Pro Recommended Badge. This acknowledgment speaks to the reliability and performance of our remote support software, which continues to earn the trust of users worldwide.
As 2024 comes to a close, we thank our customers, partners, and team for their trust and support. These achievements reflect our shared efforts, and we look forward to continuing this progress in 2025.