Mobile Device Support for iOS

Connect from your computer to any iPhone, iPad or iPod touch to provide mobile device support or access and control any remote computer from your iOS device.

How to Provide Remote Support to iOS Users?

  • Remote Support

    Start a support session

    Operator runs ISL Light 4 for Windows, Mac or Linux to start a new session on a desktop computer.

  • Remote Support

    Download ISL Light app

    Client downloads and runs ISL Light app on iPhone, iPad or iPod touch.

  • Remote Support

    View device screenshots

    Client joins a session and shares iPhone, iPad or iPod touch screenshots with the operator.

Support Mobile Devices

Access any iPhone, iPad or iPod touch remotely from your desktop computer or from another mobile device. Troubleshoot and resolve issues on mobile devices, configure any device or manage the data.

  • Connect to iOS device from a computer (Windows, Mac, Linux) or from another mobile device (iOS, Android).
  • Access an iOS device via WiFi/3G/LTE.
  • Support through real-time screenshots.
  • Text-chat with a remote user.

Mobile to Computer

Access any iPhone, iPad or iPod touch. View the remote screen to diagnose and resolve issues from the comfort of your mobile device.

  • Access a computer (Windows, Mac, Linux) from your iOS device.
  • View the screen of a remote computer.
  • Remotely control keyboard and mouse.
  • Switch users, reboot, send Ctrl+Alt+Del, log off.
  • Text-chat with a remote user.

Visual Support

Instantly share camera photos with the operator via WiFi/3G/LTE. Simply show the problem to the operator to shorten resolution time.

  • Remote Support

    Use the Camera

    Take a photo of anything you would like to share with the operator.

  • Remote Support

    View the Photo

    The photo is automatically sent to the operator's computer for the easiest diagnosis and the fastest resolution.

View Computer Screen on iOS

Connect to any Windows, Mac, or Linux computer and control a remote desktop from your iOS device.

iOS Desktop
  • Keyboard
  • Left/Right click
  • Zoom/Monitor select
  • Settings
  • Chat
  • Close Session
  • Remote Desktop Remote desktop from iPad, iPhone, iPod touch.
  • Firewall Friendly Connect to a remote computer seamlessly through any firewall.
  • Mouse Switch between the left and right mouse click.
  • Keyboard Use special keys such as Ctrl, Alt, Windows® and function keys.
  • Chat Text-chat with a remote user.
  • Task Manager Send Ctrl+Alt+Del to a remote computer.
  • Reboot&Reconnect Reboot a remote computer and resume the session.
  • Multi-Monitor Support Easily control remote computers with multiple monitors.
  • AES 256 Security Secure remote desktop encrypted by symmetrical AES 256-Bit SSL.
  • Multi-Platform Windows, Mac, Linux, iOS, Android.

Remote Access

Your own computer list.
Access your computers 24/7.

Remote Access
  • Add Computer
  • Connect
  • Computer Info
Remote Support
  • Session Code
  • Invite

Remote Support

Provide efficient technical assistance over the Internet.


Devices & platforms

  • iPhone, iPad, iPod touch
  • iOS 7, iOS 8
iOS
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