Remote Support

Remote Support:

• Provide efficient technical assistance over the Internet.
• Connect with your client by using a unique session code.
• Join an existing remote desktop session.
• Feel free to join an existing remote support session without authentication. To start a new session, you need a valid ISL Online account.
• Platforms: Windows, Mac, Linux.

Remote Access:

• Access remote computers even if unattended.
• Add access to your computer by installing the ISL AlwaysOn application and configuring remote access to that computer. In order to access your remote computers, you need a valid ISL Online account.
• Platforms: Windows, Mac.

Supported platforms:

• 2.2 Froyo
• 2.3 Gingerbread
• 3.x Honeycomb
• 4.0 Ice Cream Sandwich
• 4.1, 4.2 Jelly Bean

Features (Remote Support & Access):

• Access and control a remote desktop from Android device.
• Connect to a remote computer even behind a firewall.
• View a remote screen.
• Multi-monitor support.
• Screen resolution adjusted automatically.
• Control the keyboard and mouse remotely.
• Use special keys such as Ctrl, Alt, Windows® and function keys.
• Send Ctrl+Alt+Del to a remote computer.
• Switch between the left and right mouse click.
• Reboot a remote computer and resume the session.
• ISSC Turbo Desktop Sharing.
• Secure remote desktop encrypted by symmetrical AES 256 Bit SSL.