Operator runs ISL Light 4 for Windows, Mac or Linux to start a new support session.
Ask your client to join a session by entering a unique session code.
Client joins a session and shares the screen of their computer or mobile device with the operator.
Initiate a remote session with a single click and provide support to your client fast. ISL Light 4 connects to a remote computer in less than 2 seconds, allowing you to do more and wait less.Starting a remote support session
Joining a remote session could not be simpler - remote clients only need to click a link sent by you via email or through a live chat. Sometimes you may find it faster to ask the client to enter the code on the website.
Access unattended remote computers from anywhere. Connect to one or multiple computers running ISL AlwaysOn in a blink of an eye.
View remote computer hardware and software information with elegantly redesigned visuals to gain a fast and transparent insight of CPU, memory, data drives and other crucial information.
To be more productive, organise your remote computers and servers into groups. Share a group of computers and grant secure remote access to other users by one click.
Sessions tab offers a clean overview of all remote desktop sessions running within ISL Light, allowing you to switch between them instantly while the Computers tab shows a list of remote computers that you can access with a single click.
Transfer active remote support sessions to other technicians.
Send files to a remote computer within a remote session or receive files and save them to your computer. By default, files are copied to desktop but you can change the download location anytime.
Install ISL Light and simplify your support process even further. Make a shortcut on your desktop or pin it to Start. Choose Run Once to use ISL Light 4 as a thin client.
Use ISL Light 4 to provide remote support to your clients using mobile devices. Connect from your Windows, Mac or Linux computer to any iPhone, iPad, or Android mobile device via WiFi/3G/4G.
Instant messaging with a client during the technical support session can help you solve issues faster. Now completely redesigned.
Work on a remote computer with administrator rights and install a new piece of software, restart it, switch users, and have complete control over it.
Use a shared screen as an online whiteboard and make your team collaboration over the web easier.
Take a quick look at session details.
Users are now able to simply add the address of the server running ISL Conference Proxy. A handy new feature valuable especially to Server License users.
Give your sessions names and get a more detailed overview of all sessions on your list. Add client’s email and a brief session description to get a quick idea about the session.
When connecting to a remote computer running a different operating system, the local and remote keyboard now match more effectively.
Perform efficient technical assistance from all major platforms and devices.