Invite another technician to take over an on-going remote support case or pause to resume it on another computer.
How to transfer a session to another technician:
- Start a remote desktop session with ISL Light.
- Open Tools in the ISL View window or right click on the settings button in ISL Light Desk.
- Select 'Session Transfer'.
- 'Send' an email invitation to another technician.
- Your fellow technician takes over the session by clicking the attached link.
- The session closes on your side. To resume the transferred session, log into your ISL Online Account..