Recent news
- 2012-04-19 ISL Online to Exhibit at Help Desk Institute (HDI) Expo and Service Desk and IT Support Show
- 2012-03-26 ISL Online Launches ISL Light iOS 2
- 2012-02-21 Get Free Tickets and Visit ISL Online at CeBIT
- 2012-01-31 EuroCloud Board Members Meet Online with ISL Groop Web Conferencing Software
- 2012-01-12 ISL Online Launches ISL AlwaysOn 2.0 and Adds File Sharing to the Remote Access Software
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Until now the beta version of ISL Pronto was in wide use for more than a year and since it has become a very popular and useful tool for many companies and individual users, XLAB has decided for its official release. Beta server will be shut down on May 15th, 2009.
ISL Pronto is free for existing ISL Light users. ISL Light, remote desktop control software solution, is a better known and established product of ISL Online product family, currently used by tens of thousands of companies worldwide. XLAB has made a step forward from its competitors by offering the market ALL IN ONE product package which beside ISL Light and ISL Pronto includes also ISL AlwaysOn (easy remote access) and ISL Groop (online meetings).
ISL Pronto is an efficient internet communication tool which allows you to reach your website visitors as they browse. It creates a link between company's personnel and website visitors enabling the company to promptly answer customers' sales inquiries and support requests online. Yet ISL Pronto is actually more than just a chat service. Its scalability of communication can lead a supporter or sales representative from a simple text chat to the rich media collaboration via voice, video and desktop sharing that allows him to get the interest of the client by presenting its company product while they talk.
Simplicity of use is an advantage of the product, although its functions are complex and the sessions are highly secure. The program is designed in a way to optimize company's work with their online customers. Operators can simultaneously chat with multiple visitors and use or create canned responses, making customer service more efficient and faster than the conventional phone sales or support. As each chat is an important source of information about the clients' needs, expectations, or problems, the chat transcript function can help a company use this information to improve upon their offer.
The unique package of four internet communication tools allows its users to offer an even more complete online support service. You can read more about XLAB's unique pricing policy and try for free all four products on their website www.islonline.com.