Recent news
- 2012-04-19 ISL Online to Exhibit at Help Desk Institute (HDI) Expo and Service Desk and IT Support Show
- 2012-03-26 ISL Online Launches ISL Light iOS 2
- 2012-02-21 Get Free Tickets and Visit ISL Online at CeBIT
- 2012-01-31 EuroCloud Board Members Meet Online with ISL Groop Web Conferencing Software
- 2012-01-12 ISL Online Launches ISL AlwaysOn 2.0 and Adds File Sharing to the Remote Access Software
- News Archive
"The developer of ISL Light is an exciting partner for us", commented Simon Campbell Young, the CEO of Phoenix Software, "With the rapidly developing IT market in such a diverse area as South Africa, IT businesses need to be able to offer cost effective support for their customers quickly. ISL Light supports these companies by offering technical support to their employees remotely or even by online collaboration", Mr Campbell Young stated.
"We find South Africa very interesting and compelling, with our business infrastructure requirements well satisfied", stated Jure Pompe, the CEO of Xlab. "Broadband Internet is available throughout the country, and due to the upcoming projects like 2010 Fifa World Cup SA, connectivity is expanding rapidly too. Our remote desktop service ISL Light can easily be used anywhere in South Africa to support single user and corporate user sites alike", Mr Pompe explained.
ISL Light offers simple and secure support. The service is very efficient and it enables an operator to be connected to a remote client's computer anywhere in the world in less than 30 seconds. Switching to ISL Light is easy and can be carried out immediately.
How Does It Work?
In a secure remote desktop session, your operators could view their clients' desktop, gain control of the keyboard and the mouse, transfer files, use the whiteboard, and communicate via the integrated audio and video plug-in. Also, with ISL Light's user management and reporting capabilities all operators can be administered centrally.
A remote desktop support session is carried out in simple and logical steps.
- A client calls your support centre requesting immediate help with the PC. Directed to your or ISL Light's official website, the client is asked to run a small executable file - ISL Light Client.
- Meanwhile, the operator runs the ISL Light Desk application, requests a new session code, and tells it to the client over the phone. The client enters the session code, clicks 'connect' and their session is started. Both the client and the operator can be behind a firewall, however, ISL Light will handle everything seamlessly.
- Shutting down a connection will close the ISL Light service altogether. After a service, both the operator and the client can be prompted to fill in a customizable questionnaire to collect feedback on the support session.
Pricing and Availability:
Find more information on ISL Light at www.isllight.com or please contact Phoenix Software for South African inquiries at www.phoenixsoftware.co.za.