Terms of Service

This page contains legal framework for the use of ISL Online software, consisting of Terms of Service, Privacy Policy, License Agreement, Service Level Agreement (SLA), Refund Policy Statement, and Cookies Policy. Before use of the ISL Online software you should be aware of the contents of all the documents mentioned above. ISL Online has the right to change the content of these documents at any time without prior notice.

Please note:

In case you would like you purchase the Unlimited Corporate Server License, you will need to sign and send us the ISL Online Corporate Server License Agreement.

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  1. Purchasing ISL Online
  2. Price
  3. Payment currency policy
  4. Tax Information
  5. Privacy Notice
  6. Available payment methods
  7. Credit card payment processing
  8. Order security
  9. Ordering by phone, fax or email
  10. How can I get a copy of my invoice?
  11. License Agreement (LA)
  12. Refund Policy Statement

1. Purchasing ISL Online

Both unregistered and registered users can buy ISL Online using our secure payment procedure. Registered users can also use our Shop while logged to the ISL Online account using email address and a password. You will be guided through the purchase process by our Shopping Wizard. Depending upon the payment method chosen, you may be required to fill in payment information. Read and accept the terms and conditions. This is necessary to proceed with your purchase or order. Upon successful confirmation of your order we will send you a conformation by e-mail.

In case an online payment is completed successfully, this will be regarded as a "Purchase". Your ISL Online software will be shipped electronically. You will receive an Activation Key for your purchased item and instructions how to activate the product by e-mail, to the e-mail address, provided in the Shopping Wizard.

In case you choose other payment method (bank transfer or Authorized Reseller), this will be regarded as an "Order". Orders will be processed within 48 hours after the payment is received. Your ISL Online software will be shipped electronically as described in the previous paragraph. You will receive an e-mail with your purchase confirmation.

2. Price

For pricing details on our products please see our Online Shop.

3. Payment currency policy

Payment currency is automatically selected for your country by the Shopping Wizard in case you decide to purchase our products electronically by online payment methods.

4. Tax Information

If you purchase or order any of our paid services or software licenses, you agree to pay us the applicable fees and taxes such as sales, VAT, withholding, or any other applicable taxes that may be imposed by relevant jurisdiction. If you are exempt from paying any taxes, you must provide ISL Online with appropriate evidence of tax exemption. Taxes are calculated based on the billing information that you provide us at the time of purchase or order.

Payments are collected by ISL Online Headquarters (XLAB) or other legal entities authorized by XLAB to collect payments in specific countries as follows:


a) Customers based in the USA and Canada

  • Seller:
  • ISL Online North America
  • Remote Control Software Distribution LLC
  • 2105 Northwest Blvd.
  • Newton, NC 28658
  • USA

Applicable sales tax will be applied to all purchases or orders.


b) Customers based in the United Kingdom

  • Seller:
  • ISL Online UK
  • ISL Online Ltd.
  • 22 Basepoint Business Centre
  • Rivermead Drive, Westlea
  • Swindon, Wiltshire
  • SN5 7EX, UK
  • VAT ID: GB942657990
  • Reg. number: 06581089

VAT will be applied to all purchases or orders.


c) Worldwide customers

  • Seller:
  • ISL Online Headquarters
  • XLAB d.o.o.
  • Pot za Brdom 100
  • 1000 Ljubljana
  • Slovenia
  • VAT ID: SI15779092
  • Reg. number: 1639714

For purchases or orders, that are (for any reason) not placed to a) or b).

VAT will be applied to all purchases or orders for residents of European Union (EU) according to the Council Directive 2006/112/EC. As far as electronically supplied services are concerned, VAT rate is dependent on the location of the customer. Non EU residents and customers who specify a valid VAT ID number in the ordering process are not charged with VAT.


5. Privacy Notice

We assure you that your personal data will not be passed on to third parties (uninvolved in order or payment processing), sold, or rented, unless we are legally obligated to forward such data. Your payment information will be treated as strictly confidential and forwarded neither to third parties uninvolved in payment processing, unless we are legally obligated to do so. Additional information is provided in our Privacy Policy.

6. Available payment methods

You may choose one of the following payment methods: online payments (credit card, PayPal), bank transfer or payments to our Authorized Resellers.

Online Payments

Your order will be processed immediately when you pay by credit card or via PayPal. Products are available electronically and are ready for download immediately.

Bank/Wire Transfer

You may decide to wire the money via bank transfer. Your order will be processed within 24 hours (on the business days) after the payment is received. Please note that you may be charged fees on international bank transfers. Please contact us for bank account information.

Authorized Reseller

You may buy our products at one of our Authorized Resellers if available in you country. Your order will be processed within 48 hours (on the business days) after the payment is received by our Authorized Reseller. Please see the list of our Authorized Resellers on our contact page.

7. Credit card payment processing

When you make a purchase of ISL Online software over the Internet with your credit card, it will be billed by either WorldPay or Braintree (depending on the billing information that you provide us at the time of purchase or order), two companies that processes orders and collects payments on behalf of ISL Online. If you should have any further questions regarding your credit card charge, please contact us.

8. Order security

All personal and credit card information is encrypted for your protection. Our site uses Secure Sockets Layer (SSL) to ensure your transaction is safe. Just make sure all the SSL security features are turned on in your browser's preferences or options. You can tell that the page is protected if the URL displayed in the location bar begins with "https:".

9. Ordering by phone, fax or email

You can always order by phone, fax or email. You will be provided with payment and other details when you contact us. However, your order will be processed when the payment is received. Please contact us for details.

10. How can I get a copy of my invoice?

When your purchase is successfully completed we will send you a copy of your invoice within 2 business days.

11. License Agreement (LA)

Before ordering or purchasing ISL Online software, be sure to read and accept the License Agreement (LA). By accepting this Terms and Conditions you also agree to the License Agreement.

12. Refund Policy Statement

If you determine that our software does not work as expected, we recommend you either contact us to arrange a refund (if you purchased the product from our website within the past 15 days) or follow the refund policy of the reseller from whom you purchased the software. Please see our Refund Policy Statement for details.

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