If you determine that our software does not work as expected, we recommend you either contact us to arrange a refund (if you purchased the product within the past 15 days) or follow the refund policy of the reseller from whom you purchased the software. Thank you for trying our products. All returns for downloaded software must be pre-authorized by XLAB d.o.o., Teslova 30, SI-1000 Ljubljana, Slovenia, European Union.

To arrange a refund, complete the following steps.

Step 1. Determine Eligibility
Purchases from the ISL Online website.
If you wish to arrange a refund and you purchased ISL Online software directly from our website, please follow the instructions in Step 2.

Purchases from resellers including electronic downloads.
If you wish to make a return and you purchased ISL Online software from one of our resellers, you need to contact them directly and follow their return guidelines. In most cases, the original reseller will be able to quickly handle your refund request.

Step 2. Email your proof of purchase
To claim your refund, please forward the e-mail confirmation (receipt) to sales@islonline.com along with the reason of returning the software.

The ISL Online credit card orders are operated by WorldPay Ltd. For each purchase from the ISL Online website you should have received an e-mail confirmation of your purchase. If you are unable to locate your e-mail receipt, you must give us your contact information and other details so that we can locate your order. The information you send must include the following: your full name, date of purchase, purchased product, purchase price, and reason for returning the software. The date of purchase must be within the last 15 days. E-mail this information to sales@islonline.com to be processed.

Step 3. Complete, Sign and Return an Affidavit of Software Destruction
We will send you an email that notifies you of your eligibility for a refund based on the proof of purchase you provide to us. The email will also contain a form of Affidavit of Software Destruction.

To receive a refund for downloaded software purchased from XLAB d.o.o. you must print, complete, sign and return the received Affidavit of Software Destruction within 15 days of purchase. You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software.

Once XLAB d.o.o. receives your properly completed and signed Affidavit of Software Destruction within 15 days of purchase, XLAB d.o.o. will provide a refund to you of the amount you paid for the software. Once you have returned the Affidavit of Software Destruction to XLAB d.o.o., all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.

If your request for a refund is confirmed, a credit will be processed to your credit card account within 5 to 7 business days following confirmation of eligibility. If you have any questions concerning this policy, please contact sales via e-mail at sales@islonline.com.

Policy Changes
XLAB d.o.o. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on ISL Online websites. You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.