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Features
Lead your website visitors from a simple text chat to a rich media collaboration via voice (VoIP), video, desktop sharing and much more. Use ISL Pronto's real interaction to offer an unparalleled customer sales and support service. Try it free [...]
HTML/AJAX Client
Easy to use browser-based live chat service.
No installation is required on the visitor side.
Customizable Chat Window
Suitable for any business online.
Customize the chat window design: insert your company logo, operator images, etc. And customize the pre-chat form to acquire additional information on the visitor prior to the chat session.
Fast Operation
No bandwidth requirements.
Communication is optimized for low latency and bandwidth requirements.
Presence Status
Displays offline status during non-working hours.
Online status of your chat service is displayed in the chat invitation snippet.
Chat Transcript
Keep your chat history in one place.
Review a transcript of any chat that takes place on your site, online 24 hours a day. Check for consistency and quality of your online customer service.
Multi-Platform Support
Browser-based, OS independent live chat solution.
ISL Pronto works on Windows, Linux and MAC.
Audio and Pop-Up Notifications
Enterprise Instant Messaging solution for your business.
Be alerted by new chat sessions, other operators inviting you to their chat, or a new comment sent by one of your visitors.
Secure Chat
High security of your live chat sessions.
To assure high security, ISL Pronto sessions are encrypted with SSL of 1024-bit RSA for the handshake and 256-bit end-to-end AES encryption.
Visitor to Operator Chat
Live chat sessions with multiple participants.
One visitor can chat with one or more operators in a session.
Multiple Chats
Increase productivity by supporting several customers at the same time.
Operators can simultaneously chat with multiple visitors, making your customer service far more efficient than the conventional phone sales or support.
Chat Transfer
Transfer a chat session to the appopriate operator.
Transfer chats from one operator to another in real time. Invite other operators to help you answer the visitor’s questions.
Operator to Operator Chat
Use ISL Pronto as a communication channel between operators.
Operators may chat with one or more other operators to quickly find the right answers to the visitor’s sometimes demanding questions.
Canned Responses
Just select your most frequently used answers without typing.
Save your replies by category and keywords as you chat. Quickly search for the saved text and speed up your answers.
Page Push
Copy and paste a website address into the chat window.
Send your visitors directly to the Webpage that could be interesting for them.
Show / View Desktop
Enhance a live text chat with VoIP, video and desktop sharing.
Operators can invoke a desktop sharing session to make a quick product presentation or help visitors solve problems remotely. They can view the visitor’s desktop or invite a visitor to temporarily view their desktop. Use the shared desktop as a whiteboard: draw attention to something in your presentation by putting there a pointer, and use a red marker to circle or underline something.
Remote PC Control
Connect to your website visitor’s PC and control their keyboard and mouse.
View the visitor's desktop securely and gain control of the keyboard and mouse. Solve technical problems on the spot. To assure the visitor's privacy, limit desktop and control sharing to a single application.
Audio & Video
Start a videoconference with a website visitor in seconds.
Secure VoIP and live video communication between the operator and the visitor are available during a chat session. Make your online chat more personal.
File Transfer
Exchange files and folders while you chat.
Quickly transfer files to the visitor’s computer by simply dragging and dropping them to the user interface. Files are transferred to a selected folder or desktop.
Overview
Visit the ISL Pronto's home page to learn basic information on the product. Learn more [...]
How it Works
Learn how ISL Pronto works. Learn more [...]
Learning Center
Welcome to ISL Pronto's Learning Center. Learn more [...]
All in One
Get 4 for the Price of One
Be encouraged to try all our products! As ISL Online ALL in ONE is a bundle of 4 products, opening one test account or purchasing one license will indeed authorize you to use them all. Try them free [...]
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