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Product Overview

How It Works

Features

Security

Comparative Table

Mobile

Video Tutorials

Automatic Setup Icon

Automatic Setup

ISL Light executable automatically launches, installs, and configures itself. No restart is required.
Firewall Friendly Icon

Firewall Friendly

Since the ISL Light software initiates the outgoing connection, the technology works with your existing firewall and does not require special configuration.
Encryption and Security Icon

Encryption and Maximum Security

Industry-standard (SSL) security technologies are used to protect data transfer. Connections are secured by symmetrical AES 256 Bit end-to-end encryption. Applications are digitally signed by Verisign Certificate.
Customizable Interface Icon

Customizable User Interface

Default language is automatically adjusted according to the user's regional settings and can be switched to multiple languages. Company logo is also customizable.
Optimal Performance Icon

Optimal Performance

Cloud-based communication technology assures global client support with nearly 100% service up-time, fault tolerance, and automatic session re-connection.
Chat Icon

Chat

Text Chat between an operator and a client is possible before and during an online meeting.
View / Show Desktop Icon

View / Show Desktop

View your client's desktop or invite the client to temporarily view your desktop. Switch within the same session.
Share Keyboard and Mouse Icon

Share Keyboard and Mouse

View your client's desktop securely and gain control of the keyboard and mouse, or give control to the client.
Application Sharing Icon

Application / Region Sharing

Desktop sharing can be limited to a single application or a manually selected region of the desktop.
File Transfer Icon

File Transfer

Quickly transfer files and folders between the operator and the client in both directions.
Reboot & Reconnect Icon

Reboot & Reconnect

Regain connection after rebooting the remote computer, switching user, or logging off. Continue supporting within the same session.
Whiteboard Icon

Whiteboard

The operator can use the client's desktop as a whiteboard: draw a pointer, use a red marker to circle or underline something.
Audio & Video Icon

Audio & Video

Secure VoIP and live video communication between the operator and the client are available during a session.
End-of-Session Survey Icon

End-of-Session Survey

Customizable questionnaires after each support session make it easy to gather feedback information from clients and operators.
User Management Icon

User Management

Assign an administrator to manage ISL Light services in your company: add operators to admin account, give them individual rights, monitor their activities, etc.
Reports Icon

Reports

Reports provide your company with in-depth information on ISL Light sessions for the operators as a team or as individuals: Log session, chat, and end-of session survey.
Reports Icon

Remote Printing

Share a printer and print a local document on a remote client's printer or print a remote document on a local printer. Provide your client with a hard copy of a document even if he doesn't have the matching application.
Reports Icon

Session Recording

Record your session for later use. Play it with ISL Recording Player or export the file into the AVI format. Use session recording to satisfy high security standards or for training purposes.