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What is ISL Online account?

An ISL Online account is a common user account for all four ISL Online products. When logged in, you can manage your ISL Online license, create and manage product users, and view reports on history of using your ISL Online services.

NoteArrow A common ISL Online license was introduced in March 2008. One license grants you rights to use all four products:

ISL Light - Instant Assistance

ISL AlwaysOn - Easy Remote PC Access

ISL Pronto - Live Chat

ISL Groop - Online Collaboration

 

To log into your account, open your Web browser and navigate to the ISL Online Web site at www.islonline.com. Login by entering My account.

To create your ISL Online account, you need to register. At the same time, you will be assigned a free trial of ISL Online products for full 15 days. If you want to proceed to the registration now, please follow this link: https://www.islonline.com/account/register.

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What is ISL Online products username?

An ISL Online products username is the username for using ISL Online products - ISL Light, ISL AlwaysOn, ISL Groop, and in the future also ISL Pronto. You are provided with the ISL Online products username at the ISL Online account registration.

 

Access disabled?

If you get an error message when connecting to a remote computer saying "Remote computer has remote access service temporarily disabled", the owner of that computer must have locked it. In this case, please instruct the computer's owner to click the ISL AlwaysOn icon in the system tray, open the Computer Access Configurations, and press the Enable button.

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For more detailed information on locking / unlocking access to a remote computer, please go here.

 

hmtoggle_plus1How do I access my computer?

After having successfully set up ISL AlwaysOn on your remote computers, you can access them anytime and from anywhere you want. To access your remote ISL AlwaysOn computer, you need an Internet connected computer. There, you open a Web browser, navigate to www.islonline.com and click Product Login in the ISL AlwaysOn window. Use your ISL Online products username and password to login.

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When logged in, you can see the list of your remote ISL AlwaysOn computers. To access a computer, click the Connect button beside it and then enter the computer password.

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hmtoggle_plus1Who can access the computer with installed ISL AlwaysOn?

A computer can be accessed remotely if all of the following conditions are met:

 

1.ISL AlwaysOn is installed on that computer.

2.ISL AlwaysOn access is enabled for that computer.

3.Access to that computer has been granted to a specific ISL Online user.

4.The ISL Online user knows that computer's access password.

 

If one of the four conditions does not comply, a user cannot access a computer.

 

 

1. ISL AlwaysOn is installed on your computer.

 

To check if ISL AlwaysOn is installed on your computer, go to Start / All programs / ISL AlwaysOn.

You can also check if there is a small ISL AlwaysOn icon minimized to the system tray:

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2. You have granted access to a third party.

If you have ever granted access to your computer to a third party, you can see that person in the ISL AlwaysOn User list. To see the User list, open ISL AlwaysOn by clicking the ISL AlwaysOn icon minimized to the system tray and selecting the Computer Access Configuration option.

 

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The person, whose username is displayed in the User list, can access and control your computer remotely and whenever he/she wishes to. Nevertheless, you can either temporarily lock your computer and unlock it again when needed, or permanently remove the user from your User list. To temporarily lock your computer, choose to disable ISL AlwaysOn. If you wish to permanently remove a specific user, right-click its username and choose to remove it.

 

3. Your computer is enabled for access

To see if your computer can be accesses remotely, open ISL AlwaysOn by clicking the ISL AlwaysOn icon minimized to the system tray and selecting the Computer Access Configuration option. Your computer can be accessed remotely if it says that access to this computer is enabled.

Nevertheless, you can also choose to lock your computer from being accessed via ISL AlwaysOn. Open ISL AlwaysOn and click the Disable button. When disabled, nobody from the User list can access that computer. Click Enable if you wish to make your computer accessible again.

 

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4. Computer access password

As an important part of security, you need to set a strong access password when installing ISL AlwaysOn on a computer. You will be prompted to enter its access password every time trying to access that computer. If you are granting access rights to a third party as well, be careful to provide them with the computer access password. Without the access password you or another person will not be granted access to the computer.

If you change your computer access password, be careful not to forget to inform other people with access rights about the change.

 

hmtoggle_plus1Changing computer access password

To change your computer's access password, open ISL AlwaysOn by clicking the ISL AlwaysOn icon minimized to the system tray and selecting the Computer Access Configuration option. Click the Change password button.

 

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Type in a new password, repeat it and confirm the change by clicking Ok.

 

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NoteArrow Be careful not to forget to inform other people with access rights about the password change.

hmtoggle_plus1Changing ISL Online products password and other Profile settings

An ISL Online products password enables you to login at ISL Online products pages and use ISL Online products. To change the password, open a Web browser, navigate to www.islonline.com and click Product Login in the ISL AlwaysOn window. Use your ISL Online products username and password to login.

 

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When logged in, go to Modify Profile:

 

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And change the password and other profile settings.

 

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hmtoggle_plus1Sending CTRL-ALT-DEL to the remote computer

During a session you can send CTRL + ALT + DEL to another computer. In the ISL View window go to Tools / Administrative Mode and click Send CTRL-ALT-DEL:

 

 

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hmtoggle_plus1Logoff and restart the remote computer

ISL AlwaysOn fully supports computer restart, log off and switch user. You can easily use these functions during a computer access session. Although the Restart and Resume function should be enabled by default, it is recommended to check if it really is enabled. To check this, please go to Tools and Administrative Mode in the ISL View window. To logoff / login or restart the remote computer use the default Windows options in the Start menu.

 

 

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NoteArrow Restarting the remote computer in an ISL AlwaysOn session will take some time, during which the ISL View window might close and reappear a few times. The delay should not take longer than a normal Windows reboot.